Explore 35+ answers to common questions about Xenum Hosting's web hosting services, plans, and support.
What is web hosting?
Web hosting is a service that stores your website files on servers, making them accessible on the internet.
Does Xenum Hosting offer a money-back guarantee?
Yes, we provide a 30-day money-back guarantee on all hosting plans.
Can I upgrade or downgrade my plan later?
Yes, you can upgrade or downgrade your plan anytime via your Xenum account.
What kind of support does Xenum Hosting offer?
We offer 24/7 support via live chat, email, and phone, with priority support for Pro and Enterprise plans.
What is LiteSpeed Web Server?
LiteSpeed is a high-performance web server that delivers up to 1000% faster page loads compared to traditional servers.
What are NVMe SSDs and why are they important?
NVMe SSDs are fast storage drives that provide quicker data access, improving website loading speeds and performance.
Does Xenum Hosting provide free SSL certificates?
Yes, all plans include free SSL certificates to secure your website with HTTPS.
What is DDoS protection?
DDoS protection safeguards your website from distributed denial-of-service attacks that attempt to overwhelm your server.
How often are backups performed?
Basic plans include weekly backups, while Pro and Enterprise plans offer daily backups, with Enterprise also providing on-demand backups.
What is the 99.9% uptime guarantee?
Our 99.9% uptime guarantee ensures your website is online and accessible almost all the time, backed by reliable infrastructure.
Can Xenum Hosting migrate my website for free?
Yes, we offer free website migration services to transfer your site from another host to Xenum Hosting.
What is Softaculous Installer?
Softaculous is a one-click installer that allows you to easily install apps like WordPress, Joomla, and more.
What is SitePad Website Builder?
SitePad is a drag-and-drop website builder included with all plans, making it easy to create professional websites.
Does Xenum Hosting increase prices upon renewal?
No, we guarantee no price increases upon renewal for all our hosting plans.
How fast is account setup?
Account setup is instant upon successful payment, allowing you to start hosting immediately.
What payment methods are accepted?
We accept credit/debit cards, PayPal, and bank transfers for all hosting plans.
Can I host multiple websites on one plan?
Yes, Pro and Enterprise plans allow hosting multiple websites, depending on the plan's resources.
What is cPanel and do you offer it?
cPanel is a user-friendly control panel for managing hosting services. All our plans include cPanel access.
Do you offer email hosting?
Yes, all plans include professional email hosting with unlimited email accounts.
What is Cloudflare integration?
Cloudflare integration enhances website speed and security through CDN and DDoS protection, included in all plans.
Can I use WordPress with Xenum Hosting?
Yes, all plans are optimized for WordPress with one-click installation via Softaculous.
What is a domain name and do you provide it?
A domain name is your website's address (e.g., xenumhosting.com). We offer domain registration services.
Do you offer a free domain with hosting plans?
Yes, select plans include a free domain for the first year with annual billing.
What is the difference between shared and VPS hosting?
Shared hosting shares server resources with other users, while VPS hosting provides dedicated resources for better performance.
Do you support PHP and MySQL?
Yes, we support the latest versions of PHP and MySQL for dynamic websites and applications.
What is bandwidth and are there limits?
Bandwidth is the amount of data transferred to/from your site. All plans offer unmetered bandwidth.
Can I install custom software on my hosting plan?
Yes, you can install custom software as long as it complies with our terms of service.
What is an inode limit?
An inode is a file or directory. Our plans have generous inode limits to accommodate your needs.
Do you offer SSH access?
Yes, SSH access is available on Pro and Enterprise plans for advanced server management.
What is a CDN and do you provide it?
A CDN (Content Delivery Network) speeds up content delivery. We provide Cloudflare CDN integration.
Can I host e-commerce websites?
Yes, our plans support e-commerce platforms like WooCommerce, Magento, and PrestaShop.
What is the difference between Basic, Pro, and Enterprise plans?
Basic is ideal for small sites, Pro supports multiple sites with more resources, and Enterprise offers premium features like dedicated IPs.
Do you provide staging environments?
Yes, Enterprise plans include staging environments for testing website changes safely.
What is Imunify360 and is it included?
Imunify360 is a security suite for malware protection. It's included in Pro and Enterprise plans.
Can I resell hosting with Xenum?
Yes, our reseller hosting plans allow you to sell hosting under your own brand.